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Guest Experience Coordinator / Receptionist

Central London (nearest tube Regent’s Park / Great Portland Street)

Upto £31,000

This is a full time role - hours of work are:

Monday – Thursday 9am – 5:30pm and 9am – 5pm on a Friday.

Our client is the UK’s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff.

As Guest Experience Coordinator, you are the first and last interaction people experience when visiting this impressive building. Being welcoming and hospitable to colleagues, clients, suppliers and guests helps everyone as they ease into the working routine…

This role involves outstanding front of house service delivery to employees, clients and occupiers, as well as managing the front facing meeting rooms, and providing operational support to ensure smooth and effective running of space.

Responsibilities:

* Take on a sense of pride and ownership of the Front of House area.

* Deliver memorable front of house experiences to employees, occupiers, clients and guests.

* Meeting and greeting all visitors in a professional courteous and efficient manner, and dealing with any concerns efficiently.

* Calendar management - and in accordance with the daily calendar and room bookings, set up and manage meeting rooms as required (including lunch orders).

* Promote a high level of satisfaction among employees and visitors responding to their service requirements.

* Maintain the highest standard of building management and cleanliness within the reception and meeting rooms in accordance with agreed specification.

* Implementing outstanding reception procedures including; key handling; organising incoming and outgoing post; scanning cheques; overseeing the reception inbox as well as reception enquiries; managing bay lift visits; bookings of amenity space; and regular stock check of office snacks and stationary.

* Reporting service failures owning their resolution. Communicating progress updates and managing the ticketing process in any designated system.

* Assisting with any H&S evacuations and emergency procedures

A fabulous opportunity for a professional and friendly individual with some experience of working in a Reception / Front of house role.

Excellent working environment and unbeatable benefits.

Please do get in touch to hear more