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Role: 1st/2nd Line IT Engineer
Location: Manchester (Middleton)
Salary: £27,000 DOE

We are looking for an enthusiastic 1st/2nd Line IT Engineer to join a market leading, award winning manufacturing company, based in Middleton, with occasional travel to their other Manchester based offices.

There will be ongoing training and opportunities to shadow senior engineers carrying out migrations, deployments and roll-outs. You will also have the opportunity to develop into infrastructure roles internally.

Benefits:

25 days holidays, plus bank holidays
Hybrid working after probation period
3pm Friday finishes!
Employee Discount
Free parking
Professional development opportunities
Fun, collaborative working environmentSkills:

1-2 years industry experience in IT Support
Great knowledge on Microsoft OS & MS Office Suite
Active Directory / Group Policies
Networking Protocols - DNS, DHCP, TCP/IP
Excellent problem solving skills
Customer-orientated approach, delivering outstanding customer service
Knowledge on ITIL or other frameworks
Driving Licence / Own car
Highly Desired:

Experience working within warehouse, manufacturing or e-commerce environments
Experience working with inventory / warehouse management or order processing systems
Knowledge on label printers, bar-code scanners or other hardware used in warehouses.
Specialised software systems used in above environments E.g. SQL, Sage / Sage 200, ERPResponsibilities:

Technical support to end users via channels, face-to-face, phone, email etc
Troubleshoot hardware, software, and network related issues.
Assist with configurations, installs, maintenance of systems
Document processes, keeping them up-to-date and clear
Perform preventative maintenance tasks, including system updates, patching, data backups
Provide customer service and liaise with other departments

If you are interested in this role and have the required skill set, please apply for immediate consideration and interview.

Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer, 1st line, IT Support

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy