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Our client is looking to recruit a Control Room Operator who will work on a day shift in a busy control room. Applicants should ideally hold a SIA licence and have previous experience of working in a control room.
The Control Room Operator must have excellent communication and problem-solving skills and must be able to work independently and think outside the box.
Role Purpose
The Control Room Operator may be responsible for responding to alarms and alerts, providing guidance to personnel working in the company, and ensuring compliance with safety regulations.
Overseeing and monitoring the performance of equipment, systems, and processes.
Using various control systems within the ARC (alarm response centre), to detect any irregularities, malfunctions, or safety issues, and take appropriate corrective action.
Key Responsibilities
Ensure the ARC is always secure, implementing access and egress protocols.
Record all incidents on the appropriate systems, producing clear and concise supporting reports prior to handover of duty.
Inform appropriate Operations Manager of incidents requiring further action.
Prepare activity reports and carry out a handover to the next Controller on duty to inform them of all incidents occurring on their shift and pass on any relevant information.
Monitor and check calls the Static Officers make throughout their shift on Smart Task, reporting any non-conformances to Senior Management.
Deal with alarm call outs and emergencies are dealt with efficiently, and where appropriate engage with emergency services.
Undertake all administrative / operational tasks are completed throughout their shift e.g. issuing / receiving site keys.
Verify the Mobile Officers times on / off site against the vehicle tracker, noting start and completed times.
Record all telephone messages, ensuring they are passed onto the appropriate member of staff verbally or via email in a timely manner.
Ensure full compliance with data protection / GDPR.
Ensure supplies required for the management of the ARC are ordered
Accountabilities
Secure access and egress to the ARC
External client access control including remote open and close
Maintenance of current knowledge of industry standards
Production of clear reports
Communication with management and staff of information
Undertake Key Audit weekly
Carry out all daily and weekly mandatory checks
Hours of work - average of 42 hours per week/4 on 4 off/days between the hours of 6am and 6pm
Applicants must hold a valid UK driving license.
Benefits include competitive rates of pay, pension, use of on-site gym, free car parking and career development and training in line with company success ladder