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Pertemps are recruiting for a customer service & sales support for a global manufacturer.

Excellent salary of £26,000 - £30,000 per annum depending on experience.

Are you detail-orientated and empathetic ? 
 
Responsibilities:

Reply to various customers’ requests through emails or by phone.
Order processing, sending PO confirmation, delivery lead time, communication, and proposal of alternative items in case of BO, follow up order deliveries.
Daily invoices control conformity of prices, properly sent to customers.
Issue customer credits.
Overdue follow up: issue and send account statements, payment follow-up.
ERP system maintenance.
Quality complaints follow up.
Monitor product recall.
Archiving of customer service documentation for audits purposes.
Tenders support in collaboration with the tender & pricing manager – provide documents, preparation of samples and organisation of shipment. 
Skills and qualifications:

Meticulous and detail orientated.
Good understanding of IT systems, Excellent user skills.
Empathetic, patient, and clear communication skills.
Accountable and takes responsibility.
Customer service experience from the MD industry.
English proficiency.
Strong customer service focused mentality.
Excellent communication skills. 
If you’re an experienced customer service advisor with great communication skills and knowledge in the manufacturing industry, then apply now