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To enable service users with individual needs to improve their quality of life and be part of their communities. To promote independence, wellbeing, rights, responsibilities and choice among service users. To provide day to day care and support to enable the individuals who use the organisation's services to live as independently as they wish
Key accountabilities
Quality - To maintain a high level of quality in service provision by:
-Meeting quality expectations and agreed performance criteria
-Participating and utilising management information and information collection systems as appropriate
-Contributing to the continuous improvement of the service.
Own Development - To continuously review own performance and development needs to assist growth and development by:
-Participating in open two-way dialogue during Performance Management meetings agreeing own task and development objectives and reviewing these and overall performance against the competency framework and skills profile for the Support Worker role.
-Participating in training and other development opportunities as
agreed with your line manager.
Health and Safety & Risk Management - To ensure a safe working environment for self and colleagues by:
-Ensuring good standard of housekeeping is maintained in own area
-Ensuring risk assessments are completed when appropriate
-Taking personal responsibility for own safety e.g. reporting concerns, ensuring appropriate vaccinations and eye tests etc. are obtained
-Complying with all H&S policies and procedures including serious
untoward incidents and accident reporting
Compliance - To ensure compliance with internal and external standards and
codes of conduct by:
* Meeting all regulatory requirements
* Comply with the organisation's Code of Conduct, policies and procedures
Miscellaneous - To undertake any other duties reasonably requested by the
line manager.
Service Users - To proactively deliver a high quality/person centred service
provision that meets the needs of service users by:
* Supporting individuals with their personal care, which may include skin care, bathing or showering, shaving, oral care, intimate care and continence (including management of bladder and bowels), dressing/undressing and hair care.
* Supporting individuals with housekeeping duties, such as cooking, cleaning, laundry, ironing, washing dishes and running errands; carrying out these tasks in full when individuals are unable to do so.
* Promoting peoples rights and responsibilities
* Working as an effective member of the team
* Providing advice and information for service users and others where appropriate
* Delivering agreed support packages to quality standards
* Liaising with external professional groups e.g. GPs, Social Services, etc.
* Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
* As appropriate, supporting services users to take their prescribed medication on time assisting them where necessary
* Ensuring full risk assessments and risk management is delivered effectively.
* Ensuring that work is undertaken in line with Health and Safety requirements
* Assisting the facilitation of effective care pathways
* Supporting individuals to achieve goals and objectives as set out in their care/support plans
* Supporting and enabling individuals to access community based services and facilities
Service Support - To assist in the implementation, development and delivery of the service by:
* Participating in the induction of new colleagues when required.
* Delivering all tasks on time and to agreed quality standards
* Participating in the service user reviews with line manager or other colleagues.
Service Development & Quality - To work collaboratively to develop the
service by:
* Ensuring the service and the wider organisation is represented in a professional manner at all times.
* Proactively contributing to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
* Ensuring day to day delivery of service provision embeds and extends
* The organisation's person centred approach.
Empathy and Support - To provide empathy and support to service users by:
* Working with service users in a person-centred way, to meet needs,
* personal goals and aspirations
* Encouraging service users to achieve their potential
* Promoting independent living through service users personal choice, advocacy and support
* Taking account of the views of service users families, carers and significant others.
Sector Quality Standards - To ensure all services are delivered in accordance
with recognised standards by:
* Ensuring all services are delivered within CQC and/ or Supporting People standards as appropriate.
Moving and Handling - Enabling individuals mobility, including moving and handling transfers, pushing wheelchairs, assisting individuals to use walking aids, working with professionals such as physiotherapists and occupational therapists, checking equipment e.g. wheelchair seat cushions, supporting service users on public transport, driving shared transport vehicles and
individuals own vehicles.
Community Access - Supporting individuals to access the local and wider community, visiting local amenities, carrying out activities both on foot and public transport