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An exciting opportunity has arisen to be a part of the service administration team for Atlas Copco tools and industrial assembly solutions customer centre located in Wolverhampton.

The role involves co-ordinating the admin processes associated with the service workshop, located in Wolverhampton and our central service workshop. You will need to be flexible in your approach, with an eye for detail, understand the importance of standardised procedures and have a desire to identify and implement process improvements. A need to provide excellent customer service to our internal and external customers is essential.

Additional requirements involve handling calls from our salesforce and customers along with internal sales tasks. This is a demanding role and will require applicants to be organised and accurate in their work, whilst able to meet tight daily deadlines. You will need to rapidly integrate with the existing team and immediate high levels of performance will be required. Office administration experience is essential, and a working knowledge of Microsoft Outlook/Office and SAP would be particularly advantageous.

Your role:

* Co-ordinate all admin processes associated with the Atlas Copco service Workshop within SPIRIT and SAP

* Utilise workshop flow in SPIRIT to process all products processed through Atlas Copco’s service workshops

* Processing of quotations, orders and sales invoices to defined deadlines

* Input, coordinate and manage sales orders, from order through to dispatch and invoicing

* Proactive customer updates to advise of delivery dates and changed order status.

* Investigating and resolving invoice queries, from customers and external suppliers.

* Create and follow up quotations within Salesforce and or SPIRIT in support of the overall sales team targets.

* Handling office sales calls.

* Processing of purchase orders to suppliers (PTD, CSW etc)

* To undertake ad-hoc work as required.

To succeed, you will need:

* Experience working in business administration is essential.

* Excellent PC skills including MS365.

* Experience working with SAP and excellent telephone manners.

* Good English and Maths skills.

* Excellent communication and interpersonal skills.

* Strong planning and organising skills.

* You set priorities according to importance and urgency, you fulfil tasks in a cost-efficient way.

* Knowledge of the company’s SPIRIT service management system.

* Experience in a service-related field with customer interaction will be an asset.

* Knowledge of Atlas Copco tools and industrial assembly solutions.

Location:

The applicant must live within a commutable distance of Wolverhampton, UK.

In return, we offer you:

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We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

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A satisfying career – You remain in the 'driver's seat' to map out and shape your own career. You will have access to global job opportunities, as part of the Atlas Copco Group.

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The satisfaction of working for an international market leader who is committed to sustainable productivity solutions.

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We offer a great benefits package including health insurance, paid leave, and retirement benefits.

About us:

Atlas Copco Tools and Industrial Assembly Solutions is part of the Atlas Copco Group, which was established in Sweden in 1873. We offer sustainable productivity in the manufacturing world and our operations within the UK are, for the most part, dedicated to sales, projects and service. We offer unique and innovative turnkey solutions to our customers along with a global market presence. We support and partner with manufacturers across all ranges of industry and our customers include global companies such as Airbus, Jaguar Land Rover, Ford Motor Company, Rolls Royce, BMW, JCB and Caterpillar to name a few