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Complaints Administrator
Location: Hertfordshire (Remote after initial training)
Contract: 2-Month Contract (Potential for Extension)
Pay: £14£15 per hour (via umbrella)

We are recruiting on behalf of our client, a reputable housing association.

About the Role:
We are looking for a Complaints Administrator to assist in organising and maintaining complaints correspondence records. This Complaints Administrator role is essential for ensuring accurate filing, cross-referencing dates, and maintaining a clear audit trail. If you have strong administrative skills, a keen eye for detail, and proficiency in Excel, we'd love to hear from you. As a Complaints Administrator, you will play a key role in supporting our client's commitment to maintaining high standards in complaints handling.

Key Responsibilities:

Review all complaints correspondence and ensure accurate filing on our systems.
Cross-check dates and update records to ensure consistency and accuracy.
Maintain an audit trail using Excel spreadsheets, updating records as needed.
Assist in organising complaints-related documents and ensuring compliance with internal standards.
Collaborate with team members to clarify and resolve any discrepancies in records.About You:

Strong administrative skills and a meticulous approach to work.
Intermediate proficiency in Excel (e.g., filtering, sorting, creating basic formulas, and maintaining spreadsheets).
Excellent organisational skills with the ability to manage large volumes of documentation.
Experience in handling complaints is advantageous but not essential.
Ability to work independently and maintain a high level of accuracy.
Why Join?

Be part of a supportive and professional team.
Opportunity to enhance your skills in administrative and data management.
Flexible working arrangements after initial training.
Potential for contract extension beyond the initial two months.
How to Apply:
If this sounds like the right role for you, please apply with your CV. For more details or questions give Tiyana a call on (phone number removed)