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Relocruitment are pleased to be partnered with one of the UK’s largest family-owned Removals firms. They specialise in International removals to worldwide destinations.

They are now seeking a Complaints Handler / Customer Service Coordinator to join their team based in Surrey.

A background in customer service and complaint handling is essential. Industry experience is advantageous.

Main Duties:

* Support staff by handling escalated complaints via email or telephone, managing all aspects from cause to resolution.

* Keep records of complaints and their causes.

* Monitor and respond to online and email reviews appropriately.

* Coordinate files.

* Assist customers through their move, ensuring a smooth process.

* Address queries and complaints, answering questions as needed.

* Follow up with customers to ensure their issues have been resolved satisfactorily.

* Provide feedback to management on recurring issues and potential improvements.

* Liaise with various departments to ensure prompt and effective complaint resolution.

* Prepare regular reports on complaint trends and resolutions.

* Develop and maintain a deep understanding of company products and services.

* Assist in training new staff on complaint handling procedures.

Required Skills:

* Strong customer service skills.

* Complaint Handing.

* Excellent communication and interpersonal skills.

* Experience within the Removals industry is highly beneficial.

* Good problem-solving skills