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Rehabilitation Case Manager - Graduate MSK

Location: Croydon (hybrid working)

Status: Full-time, permanent

Hours: 37.5 - shifts between 8am and 6.30pm Mon-Fri with occasional Saturday overtime

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy/rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities.

Key Responsibilities:

* Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes

* Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure

* Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions

* Utilising every contact point with patients as a chance to educate & provide clinical support

* Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment

* Assisting with optimising service delivery

* Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice

* Taking a forward thinking, patient-centred approach to overcome case management hurdles

Essential Skills and experience:

* Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)

* 1 years clinical/hands on postgraduate experience or previous case management or vocational rehabilitation expertise

* Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)

* Excellent written and verbal communication skills, good attention to detail and time management skills

Desirable:

* Experience with delivery of high customer service and / or proven case management experience

* Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous

* CMS UK membership a bonus

Benefits:

* Company pension (6% employer contribution)

* Potential to earn bonus

* Cycle to Work scheme

* 25 days annual leave, 8 Bank Holidays plus Birthday off!

* Professional memberships paid

* Health and wellbeing resources

* Enhanced Maternity and Paternity

* Death in Service (4 x base salary)

This role would suit a Sports Therapist, Sports Rehabilitator, Case Assessor, Sports Graduate, MSK Adviser