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We are urgently looking for a Nights Transport Controller for a busy Distribution Company in Milton Keynes 

Night shift 4 on 4 off 19.00 to 07.00

In this role you will be the main liaison between the customer and the transport office. Act as the first point of contact for the customer and help resolve problems or concerns with the distribution of their products and materials.

You will project a positive and professional image at all times, assisting the customer promptly and conducting all business in a friendly, courteous and knowledgeable manner.

Key Duties 

Dealing with customer orders ensuring quanity and accuracy, delivery timelines communications to depot staff

Creation of customer KPI records 

Collation of accurate data to create customer invoices 

Maintain a safe working environment that complies with all aspects of the company H&S Policy 

Key Experience & Qualifications

Good communication skills

Excellent written and verbal skills are essential 

Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising 

Report writing on customer service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers 

Familiar with Microsoft Word, Excel and power point 

Good spoken and written communication skills

Strong analytical and numeracy skills

Good level of financial understanding

Confidence, tact and a persuasive manner

Call me for more information Billie Cremin (phone number removed) INDMK