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Business Support Assistant (Part-Time)
Location: GL5
Hours: 18 hours per week (Monday – Friday, 9:00 AM – 3:00 PM)
Contract: 8 weeks
Rate: £15.02 per hour (umbrella)

Stroud District Council’s Community Services Team is seeking a Business Support Assistant to provide vital administrative support across key services, including Community Safety, Health & Wellbeing, Children & Young People, and Environmental Services.

About the Role As a Business Support Assistant, you will work closely with internal teams, communities, and key partners to help deliver essential services. You will be part of a small, dedicated team supporting the Careline community alarm service and managing the Council’s contract with Ubico.

Key Responsibilities:

Provide administrative support across Community Services, including Health & Wellbeing, Youth, and Environmental initiatives.

Assist in the delivery of the Careline Service for vulnerable residents.

Support the digital switchover installation roadmap and promote the new digital service to residents.

Act as the first point of contact for public enquiries via phone and email.

Manage and triage anti-social behaviour (ASB) reports, gathering additional information where required.

Assist with service complaints, FOI requests, and general service-related enquiries.

Contribute to business process reviews and digital transformation projects.

Provide financial support, including raising invoices, purchase orders, and debt chasing.

Assist with document production and minute-taking when required.

About You We are looking for an individual with:

Administrative or business support experience, ideally in a public sector or customer-focused environment.

Strong communication skills and experience working with partner organisations and stakeholders.

A solution-focused and customer-centric mindset.

The ability to work independently and use initiative to solve problems.

Proficiency in Microsoft Office applications and financial administration.

This is an excellent opportunity to be part of a community-focused and forward-thinking team. If you have strong organisational skills and a passion for delivering excellent service, we’d love to hear from you