Login to Apply

Customer Service Coordinator
Location: Northampton, NN4 7EX

Are you a customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment where you can make a difference? If so, we have an exciting opportunity for you to join our client's dynamic team as a Customer Service Coordinator.

About the Role:
As a Customer Service Coordinator, you will play a crucial role in providing efficient and professional service to our customers. You will be responsible for addressing customer inquiries, resolving complaints, and ensuring their satisfaction. Additionally, you will schedule appointments, log tickets/calls, and maintain accurate customer service records. Collaboration with cross-functional teams will be essential to effectively address customer queries and concerns.

Key Responsibilities:

* Provide outstanding customer service to enhance customer satisfaction and relationships.

* Respond to customer inquiries and resolve complaints promptly and accurately.

* Schedule appointments and log tickets/calls to track customer service activities.

* Collaborate with internal teams to address customer queries and concerns.

* Develop a deep understanding of the company's products and alternatives.

* Continuously analyze and improve customer service functions to meet company goals.

Requirements:

* Good working knowledge of Microsoft applications, particularly Excel.

* Friendly and approachable individual with an organized and structured approach.

* Excellent verbal and written communication skills.

* Strong attention to detail and ability to prioritize tasks effectively.

* Collaborative team player with problem-solving skills.

* Flexible and adaptable to changing priorities and demands.

Location and Working Hours:
This role is based in Northampton, NN4 7EX. The working hours are 40 hours per week, between 09:00 AM and 18:00 PM Monday to Friday. The daily working hours will be 8 hours per day, including a one-hour lunch break. Overtime may be available at the manager's discretion