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Technical Specialist
Location: Durrington, West Sussex
Salary: Up to £35,000
Hours: 37 hours per week / Hybrid working (3 days in the office, 2 days working from home)
Positions Available: 3
Salary: £50,600
Package
This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home. We are offering a salary of up to £35,000 per annum depending on skills and experience as well as other benefits including:
* Generous pension up to 11% company contribution
* 25 days annual leave
* Life assurance equal to 4x salary
* Salary sacrifice electric car scheme (after 6 months service)
* Health Cash Plan
* Full funded eye tests
* Two paid volunteering days a year
* Occupational health service
* Discounts with over 800 popular retailers
* Digital GP service
* Study support may be available for job-related qualifications
* Competitive maternity leave and flexible return to work options
* Cycle to work scheme
Are you passionate about delivering exceptional customer experiences while providing Southern Water with essential technical insights to drive informed decision-making? If so, we want to hear from you!
We are looking to recruit three Technical Specialists to join our Wastewater Technical Team within Developer Services. The purpose of the role is to review the technical information provided for wastewater connection, adoption, and diversion applications. This includes site plans, drainage plans, utility plans, sustainable urban drainage systems, and drainage calculations for customer projects, all while maintaining outstanding customer service. This role will report to the Technical Manager and involve regular contact with various stakeholders including housing developers, consultants, site managers, and homeowners.
You’ll be joining a dynamic team, where you'll collaborate closely to effectively communicate our internal requirements to match the needs of our customers within the Developer Services team.
Our comprehensive training period will cover your first few months, during which a presence at our Durrington office will be necessary as you familiarize yourself with our operational methods. Once you are trained, we operate a hybrid working policy allowing you to work remotely two days a week and join us at the office for three days.
Key Responsibilities:
* Manage the flow of technical information across various projects to ensure the timely delivery of wastewater connection schemes, meeting customer needs while adhering to application service level agreements.
* Review and approve architects' and engineers' drawings, fostering strong external relationships to address concerns effectively and enhance our ability to meet customer expectations.
* Collaborate with internal and external stakeholders, including planning authorities, to ensure planning conditions are met and projects align with our commitment to customer satisfaction.
* Engage directly with customers on regulatory matters, guiding them through the application process to ensure compliance and smooth project progression.
* Develop and approve wastewater connection designs in consultation with customers, ensuring they meet industry standards and align with customer and Southern Water preferences.
Ideal Candidate:
* Strong educational background.
* Dedication to outstanding customer service, showcasing patience, empathy, and resilience while maintaining professionalism.
* Financial acumen is beneficial.
* Engineering or wastewater qualification (HNC/D or Degree level) is desirable, but relevant experience in the wastewater construction environment will also be considered.
* Current driving licence and ability to attend site meetings.
If you're passionate about making a meaningful impact in urban development and thrive in a fast-paced environment, we encourage you to apply and be part of our dedicated team driving excellence forward