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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Bishops Stortford.

RESPONSIBILITIES

Providing support to the client and answer calls and emails in a professional and timely manner

Determine the nature, priority of faults based on information provided by the client

Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders

Managing the supply chain and drive them to attend within required SLA's

Driving the engineering team to attend to all callouts within required SLA's

To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this

Raise and assign work orders to relevant resources

Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations

Promote and maintain CBRE culture throughout teams

Monitoring calls received from the customer through to call completion and updating records

Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.

Ensure QHSE documentation is maintained and readily available using company systems

Manage system as a key user on site including PPM records, reactives and reporting

Promote and maintain company culture throughout the team

Maintain people records such as new starters, leavers, general staff changes, contact details, etc

Effective communication with all levels of internal teams and external customers

Familiar with daily operations and the specific scope of the contract

Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

PERSON SPECIFICATION

Education

Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

Education to A-Level/HNC standard would be beneficial

Training

Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.

Experience of using Dynamics, Concept, Maximo