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Workplace Experience Receptionist Host

Role Purpose:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Reception Host for a prestigious client based near Heathrow.
The main feature of this role will be to provide exceptional customer service. This role has no direct reports although working collaboration with the Facilities Coordinator, site team and 3rd party specialists such as security is integral to the role..

Primary Objectives and Tasks:

Providing support to the client and answer calls and emails in a professional and timely manner
Provide a high standard of reception service, meeting and greeting visitors and staff arriving on site
Managing the meeting room bookings on request
Keep the reception area clean, tidy and clutter free
Receive visitors - assisting them in signing into the building or advance preparation of passes & announcing their arrival to their host
Answering & transferring calls via the Switchboard in a timely and polite manner
Arrange transport requests on an ad hoc basis
Maintain a helpful & cheerful disposition always
Work closely with security colleagues to ensure reception is well manned at all times
Provide guest wifi accounts to onsite visitors
Manage and maintain the shared reception mailbox
Arrange security appointments for staff access passes and manage the updates for existing access passes
Allocate temporary passes & monitor returns
Complete weekly reception checklist to ensure that all tasks have been completed
Maintain reception handbook ensuring all processes are recorded and up to date
Identify hazards and report through the appropriate channels
Help Desk (during periods of absence/holiday)
Support the facilities team during periods of absence/holiday by receiving and logging facilities requests through the internal CRM system, allocating tasks to onsite engineers
Ensure meeting rooms are setup, supplied and available
Arrange meeting room allocation throughout building for clients
Represent the client in a professional manner at all times