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Our client is looking for a skilled ServiceNow Business Analyst to join their team. This role requires a proactive individual experienced in analysing business requirements, liaising with clients, and working closely with development teams to ensure successful solution delivery across essential ServiceNow modules.

Key Responsibilities:

Gather and analyse business requirements, translating them into ServiceNow solutions.
Collaborate with clients and internal teams to ensure alignment with project goals.
Focus on Field Service Management (FSO) and Portal to drive business transformation.

Key Skills & Requirements:

Experience with Field Service Management (FSO) or Customer Service Management (CSM).
Strong analytical and communication skills, with a client-centric approach.
Ability to facilitate workshops and guide stakeholders in identifying needs.

Certifications:

Certified System Administrator (CSA) and other relevant certifications are advantageous.

Benefits:

Competitive OTE and bonus scheme
25 days holiday + Christmas party on 7th December
Private healthcare (AXA), life assurance, pension plan (3-5%)
Gym membership, healthcare, training, and study leave
Flexitime and relaxed dress code
Travel policy for regular tech days