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Job Title: Change Manager

Salary: competitive depending upon experience + benefits

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking leaders.

The role:

The Business Change Manager role is new to Kerv Digital. We are looking for an individual with a proven track record of developing and executing of Change Management plans to support us in the delivery of an exciting new project. The role will be required to fulfil the following responsibilities:

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Engage with Internal and external stakeholders to develop effective project delivery plans, & engage in project governance & status reporting, including identifying & managing risks.

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Work collaboratively with business & project leads to articulate vision, case for change, & key messages, and coach & support on dissemination & addressing resistance.

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Work with Sponsor to engage & align key business leads, build their understanding of planned changes to gain commitment, & prepare them for go-live & beyond.

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Complete early business impact analysis & share impacts to build understanding both for business and project team colleagues.

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Develop comms approach & plan, & support development & delivery of comms assets working with the Readiness network and Internal Comms colleagues.

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Gathers feedback to analyse the impact and effectiveness of the change management activities being deployed. Takes corrective action as required.

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Complete business impact analysis & use as input to development of the go-live approach for new service - & develop transition checklist/plan for go-live.

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Engage with training teams for planning & design of training & user support activities, develop the end user support approach, and assist in the set up & running of support channels & routines.

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Able to juggle multiple priorities and demands.

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Using a hands-on approach to ensuring timescales are met.

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Be willing to travel to client sites/Kerv offices as needed.

Competencies & Experience

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Strong business & people readiness skills, including principles, methods and tools.

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Ability to rapidly build effective relationships at all levels, engage and influence colleagues, and delivering clear, simple communications.

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Experience of successfully leading and delivering readiness activities on IT-enabled change projects of various sizes and complexity.

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Organised & methodical in approach to planning, with experience of delivering end-to-end at a project level, leading readiness activities for specific projects, problem solving and working flexibly responding to changing demands.

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You can build support networks quickly, proactively creating and maintain positive, professional and trusting working relationships with a wide range of stakeholders within and outside the organisation. You identify connections and reach out to bring people together.

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Experience delivering readiness activities for technology change based on waterfall and agile approaches.

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Ability to multitask across activities and projects.

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Advanced Facilitation skills.

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Experience of applying a variety of change techniques, to suit the project and organisation

We are also looking for people that fit how we work, which is something like;

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happiest working under their own direction, but fully supported when needed

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an obvious attention to detail, we want you to obsess about the little things!

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an escalation handler, able to achieve win-win outcomes by utilising the skills across the team

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ability to work effectively with remote teams in India

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ability to work flexibly to deliver on-time to tight timescales

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews

More on equality:

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

*Please note: By submitting an application you agree to Kerv Digital’s Trakstar Privacy Notice - Kerv