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Software Implementation Consultant

Role: Software Implementation Consultant

Location: Grantham (hybrid)

Salary: £35,000 - £45,000 + bonus (£5,000)

My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Software Implementation Cosnultant to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software.

Key Responsibilities

* Deliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.

* Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.

* Follow and update project plans, maintaining detailed activity logs.

* Enhance and update training materials to keep content engaging and aligned with software updates.

* Support internal training processes to ensure smooth departmental operations.

* Provide ad hoc training and Sales Support activities, including software demonstrations.

* Respond to customer queries both on-site and remotely.

* Identify and escalate implementation issues and change requests as per company methodology.

What We’re Looking For To excel in this role, you’ll need:

* At least 3 years in a software training or consultancy role.

* Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).

* Proficiency in Microsoft Office and other software packages.

* SQL skills (advantageous but not essential).

* Strong communication, presentation, and organisational skills.

* Self-motivation, creativity, and a strong work ethic.

* Ability to work to deadlines and record activities using timesheet apps.

* A team player with an enthusiastic, customer-focused approach.

* Confidence in dealing with stakeholders at all levels, from team leaders to senior management.

* A UK driving licence and access to a car (essential)