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Job title: Client and Insight Manager
Location: Manchester
Schedule: Monday – Friday 9am-5.30pm

Priority Recruitment are proud to be working with a market-leading organisation who are now seeking a Client and Insight Manager to join their experienced and high-performing team.

With over 40 years in the business, this organisation is trusted by hundreds of local authorities and public sector bodies across the UK.

What’s in it for you:

Competitive salary between £30,000 and £40,000 depending on experience
Company pension scheme & life assurance
Free onsite parking & modern office space
28 days annual leave (incl. bank holidays)
Full training and development support 

The Role:

As a Client and Insight Manager, you’ll take a leading role in client relationship management, performance analysis, and strategic insight. You’ll be a key player in driving improvements in collections performance and customer experience, using data to support change and influence internal processes.

You’ll also manage a talented Client Liaison Team, ensuring high standards of support, reporting, and delivery to both clients and internal stakeholders.

Analyse KPI and performance data, identifying trends and improvement areas
Build strong, proactive relationships with key clients
Produce monthly MI packs and performance reports
Lead a small team of client liaison officers – ensuring training, development, and high standards are maintained
Collaborate with operations teams to maximise client satisfaction and instruction volume
Provide insight-driven recommendations and influence decision-making
Manage and update the CRM and client data systems
Attend client meetings and travel when required (full UK driving licence needed) 

What We're Looking For:

At least 2 years in a client-facing, account or team management role
Strong data analysis skills (Power BI, Excel, CRM systems)
Ability to lead a team with clear communication and quality focus
Excellent stakeholder engagement and commercial awareness
Experience in the enforcement or parking sectors is a bonus, but not essential
Self-motivated, organised and passionate about continuous improvement 

Whether you’re an experienced Client Manager or a data driven team leader ready for a step up, this is a fantastic opportunity to join a trusted and growing organisation where your voice is heard and your ideas are valued.

Apply now for more details