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We are looking for a Clerical Booking Officer based in Shrewsbury, Previous Administrative experience and Software Programmes knowledge will be essential fort this position.

Contract: Temporary 3 Months

Pay: £11.44 Per Hour + Weekly Holiday

Location: Shrewsbury

Hours: Monday-Friday, flexible hours between 8am to 6pm

Job Purpose:

The post holder to work throughout the Health Records Department, which includes the Library, Clinic Prep, Admissions, Booking and Waiting List. Induction Training to be given in all Health Records Departments then specific training in each area where appropriate.

Main Duties And Responsibilities:

-To provide Admission and/or Reception Duties in various clinical areas.

-The post holder would be expected to use the Trust’s Patient Administration System (PAS) SEMA, within all areas of Health Records and Patient Access; this will require extensive use of a VDU, keyboard skills daily.

-Responsible for the provision of a comprehensive day to day health library service for case notes including x-rays at Telford.

-To operate and maintain an efficient and effective planning service for inpatient and outpatient appointment booking, according to the requirements of clinical priority, local and national guidelines, taking note of clinical priority, long waits, casemix, equipment required by theatres, ward requirements and surgeon present for list.

-Develop and maintain effective communication skills to ensure a high-quality service is provided when liaising with patients, GP’s and all other internal and external contacts to ensure patient’s appointments are appropriately made and that clinics run efficiently. To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.

-The post holder would be expected to meet performance standards specific to they area they are working in.

-Develop and maintain a knowledge and expertise of all Health Records and Patient Access areas in order provide a comprehensive service to all patients.

-Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the 2 Trust’s Confidentiality Policy and Information Governance guidelines.

-Develop and maintain skills to deal with conflict remaining calm and professional at all times.

-Participate as a member of the Health Records and Patient Access team, sharing duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required.

-The post holder works within well-defined boundaries, using initiative to make planning decisions as required. They will have access to supervisors at all times (not necessarily their immediate or section supervisor).

-The department operates a service between the hours of 8.00 am and 8.00 pm Monday to Friday and Saturday 9am – 12 noon, therefore the post-holder will be expected to be flexible in line with the needs of the service and available to cover during sickness and annual leave if required.

-The post will be based at either Shrewsbury or Telford. The postholder may be required to work across sites as directed by the Booking Manager but appropriate notice will be given.

-To be responsible for assisting the Booking Manager in the training of new staff 7

-To be aware of and work within the Trust’s Health & Safety policy at all times.

-Any other duties as delegated by the Supervisor, Booking Manager and Patient Access Manager as appropriate to the grading of the post.

-Utilise database programmes to ensure patients appointments are recorded as per the PAS elective entry and that all associated procedure details are recorded accurately to support clinical teams in order to maintain optimal safety for each procedure undertaken.

Person Specification:

Qualifications-

Essential=

-Minimum of 3 GCSE’s (Grades 9 – 4) or equivalent including Maths and English (or equivalent qualifications/experience)

Desirable=

-NVQ Level 2 in Business Administration or Customer Services

Experience and Attainments-

Essential=

-Administrative experience

-Experience of working with software programmes

-Experience of dealing with patients/clients

-Knowledge of Choose and Book system.

-Understanding and knowledge of “Choice” in healthcare

Skills-

Essential=

-Good organisational skills

-Good keyboard skills

-Excellent telephone manner

-Patient focused.

-Computer literate with IT skills e.g use of Microsoft Office

-Excellent interpersonal skills

-Understanding or knowledge of booking processes across Primary and Secondary Care.

-Good verbal and written communication.

-Able to use initiative.

Other-

Essential=

-Ability to liaise at all levels with both internal and external agencies.

-Able to work flexibly.

-Willing to travel and work across sites if required