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WHAT'S IN IT FOR YOU?

Permanent job
Salary £25-32K depending on experience
Hybrid working
25 days annual leave excl. bank holidays
Potential career progression
Working hours 09:00 – 17:00 Monday to Friday
Company pension  
THE COMPANY
 
Westray Recruitment Consultants are currently working with an international logistics company who specialise in shipping to every corner of the globe. Established over 30 years ago in the North East the business supports local businesses with their logistical needs. The company values itself on “Going the extra mile” as their customers are at the heart of their business model.
You will be responsible for the daily operations of some key accounts and will liaise directly with both customers and suppliers.  This will be a busy role, so good customer services skills and strong organisational skills are a necessity.
 
THE ROLE

The role of the Road Freight Operator is to support their European and UK road freight team and be one of the main contacts for their portfolio of customers
Export/import planning groupage, part loads and full load consignments from/to the UK/Europe
Liaising with customers, overseas partners and suppliers to deliver the highest level of customer care
Completing export customs on The Customs Declaration Service (CDS)
Extensive client liaison to include quotations, follow up, bookings and problem solving
Perform and correctly implement General Administration, e.g. check costs in accordance with departmental requirements, create CMRs, communicate efficiently and effectively with customers and suppliers, as required by operational procedures
Process bookings from clients on to our freight management system and communicate with our suppliers to book and track the shipment through its entirety
Be able to adapt to an ever-changing environment and complete tasks outside of your standard responsibilities when required
Represent the company in a professional manner at all times
Support the wider business functions to help work towards the company’s future goals  
THE PERSON

Must have a good understanding of European Road Freight, minimum 1 year experience
Knowledge of customs requirements, processes and procedures
Experience working in shipping/logistics
A high level of accuracy and diligence in daily tasks
Good time keeping
Have a strong customer-service background
Be a confident, organised team player
Strong IT knowledge, particularly Microsoft Office platform