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Job Title: Housing Officer Based in North/East London

This is a Monday to Friday role

If you are looking for a housing position working in Local Authorities this is for you!

We are seeking a proactive and committed Housing Officer to deliver tailored, resident-focused housing management services in a designated neighborhood. This role involves tenancy management, estate maintenance, and fostering resident engagement to support strong, thriving communities.

Responsibilities

* Provide tenancy support, ensuring tenants understand their responsibilities and comply with tenancy agreements.

* Address tenancy breaches, including unauthorised occupants, illegal subletting, and antisocial behavior, using early intervention and enforcement strategies.

* Conduct regular tenancy audits, initial tenancy visits, and follow-ups to ensure tenant satisfaction.

* Liaise with internal departments and external partners to deliver seamless housing services.

* Organize and attend resident meetings, involvement events, and estate-based surgeries to maintain a visible presence and strong community relations.

* Perform regular estate inspections, identify maintenance needs, and oversee communal repair work.

* Implement fire safety and health compliance measures, notifying and enforcing standards as required.

* Manage void periods by coordinating tenancy terminations with the Lettings and Voids Team.

* Provide reports and monitoring data to senior management for performance improvement.

* Maintain accurate records and contribute to policy reviews to enhance housing management services.

Requirements

The ideal candidate will bring:

* A solid understanding of housing legislation, tenancy agreements, and related policies.

* Experience managing antisocial behavior cases and applying early intervention techniques.

* Strong interpersonal skills to build relationships with tenants, colleagues, and external partners.

* Excellent communication skills, including experience drafting correspondence for residents, MPs, and councilors.

* The ability to work independently, prioritizing tasks while meeting deadlines.

* Proficiency in using digital tools for mobile working and data management.

* A commitment to fostering inclusive communities and promoting tenant involvement.

* Confidence in attending court to represent tenancy management cases.

* A collaborative mindset to contribute to team success and policy development.

Candidates with the experience or relevant job titles of: Housing Support Officer, Housing Officer, Housing, Housing Access Officer, Homeless Housing Coordinator, Rehousing Support Officer, Benefits and Housing Needs Assistant, Support Worker - Supported Housing, Housing Support Assistant, Housing Needs Reviews Caseworker, Neighbourhood housing officer, Review Officer, Housing Solutions Officer, Housing Advisor, Housing Coordinator