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Job Title: 1st/2nd Line IT Engineer
Location: Manchester City Centre
Salary: Up to £30,000 DOE

Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits.

Key Responsibilities

Provide 1st and 2nd Line IT Support for an internal user base of 300+
Log, triage, and resolve incoming support tickets via email, phone, and remote desktop
Assist with software support and installation
Build and configure devices for users
Manage user accounts, including access and permissions
Ensure the smooth operation of all IT equipment and infrastructure

Technical Requirements

Experience with Active Directory / Group Policies
Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint)
Strong Windows 10/11 support skills
Familiarity with Sentinel One AV, Mimecast, and Acronis backups
Knowledge of VOIP services

Benefits

26 days of annual leave plus bank holidays
Access to Perk Box vouchers
Private pension and healthcare benefits
Cycle to work scheme
Ongoing professional development opportunities

This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas. If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration!

Keywords: IT Support Engineer, IT Technician, 1st/2nd Line, IT Support Analyst, 1st Line, Service Desk Analyst, 2nd Line

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy