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MS535 - Breakdown and Planning Administrator

Location: Andover, Hampshire

Salary: £25,000 - £28,000 per annum

Overview: First Military Recruitment are currently supporting our client in the search for a Breakdown and Planning Administrator

You will be joining a well established and expanding business within the HVAC industry. Our client stock a full range of Chillers, Boilers, Heaters, Air Conditioners, Air Purifiers and Dehumidifiers. Our client manufacture their containerised Boilers and also service and maintain their hire fleet, delivering pristine hire equipment to customers across the country.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities:

To action the calls in the breakdowns inbox
To administer all calls into the service system
To update the planner for labour resource
Ensure engineers have hire vehicles when their own is in for service, meaning no down time.
To assist with reporting trends for breakdowns / parts used To administer and be responsible for logging all of the breakdowns in the email box in our service system
To communicate with the customers to triage the issues for portable units and try to resolve over the phone
To raise a job in the service system
To book the works in the resource planner
Discuss the issue with the drivers and despatch them to site
Liaison with depot managers if issues arise
Update both the resource planner and the service system
Action daily and weekly reports to the line manager to look for trends for service breakdowns, parts failures and engineer issues
Skills and Qualifications:

Computer literate
System centric
Ability to work in a fast paced environment
Need to be used to handling difficult customers
Previous service planning would be advantageous
Engineering knowledge would be advantageous