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Role: Service Administrator 

Contract length: 12 months

Location: Whiteley

Salary: £24,000 per annum 

Hours: Mon - Thu 8am - 5:30pm, Fri 8am - 5pm 

We're seeking a talented Service Administrator to join our dynamic Service Repairs team for a 12-month contract (maternity cover). In this role, you'll play a vital part in ensuring the smooth processing and management of all company returns and repairs.

Key Responsibilities:

Validate and process customer and supplier returns.

Test and validate mobile, IT, and telephony devices and accessories.

Manage quotes and dispatch goods efficiently.

Perform testing and data wiping as needed.

Create detailed inspection and fault reports.

Generate accurate customer invoices.

Program devices based on customer requirements.

Ensure proper storage of materials and goods to prevent damage.

Provide excellent customer support, resolving issues and answering queries promptly.

Communicate professionally and effectively via phone and other channels.

Maintain accurate records and track information in company systems.

Ideal Candidate

Strong organisational and time management skills.

Attention to detail and accuracy.

Excellent communication and interpersonal skills.  

Proficient in Microsoft Office Suite.

Experience with inventory management systems.

A proactive and problem-solving mindset.

Ability to work independently and as part of a team.

Onecom Perks and Benefits:  

Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year 

Birthday Break: Day off for your birthday, during your birthday month 

MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks 

Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme  

Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support 

Pension: We offer 9% combined pension contribution 

Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support 

Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption 

Rewards: Quarterly employee reward programme and annual awards  

Discounts: Discounts on tech

Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer 

Socials: Work hard and play hard with our all-expenses paid company events and parties 

Foundation: Get involved in fundraising activities and events for our Charity partners 

Academy: Limitless professional development with access to our in-house training academy 

Who we are 

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. 

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. 

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. 

Equity, Diversity & Inclusion 

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. 

Notice to Recruitment Agencies 

Onecom operates a direct sourcing model and does not accept speculative CVs