Login to Apply

If you're a hard-working, reliable person and you enjoy working in fast-paced environments, then we want to hear from you.

Customer Support Officer
Salary: £14.60 per hour
Location: Exeter, EX1
Hours: Monday - Friday 9am - 3pm - 24 hours a week
Till June 2025 (will possibility of extension)

MAIN PURPOSE

To deliver a consistently excellent and accurate service to all customers telephoning or visiting the Customer Services.

To resolve queries at the first point of contact, pulling in expertise where required.

To gather a complete picture of the problem to be solved and provide a pro-active response, tailored to meet individual's needs.

To assist customers in resolving their housing and financial problems and other Council related queries.

To support customers in gaining financial independence and sustainable accommodation

Must Have -

GCSE English and Mathematics to Grade C or above
NVQ 2 in Customer Care or equivalent OR 2 years customer service experience
Must have recent experience of using CAPITA Academy Revs and Bens
Must be experienced in answering customer queries relating to Council Tax and Housing Benefit and processing recovery and billing work for Council Tax.

For more information apply today!!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people