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IT Support Technician

Derbyshire

Permanent

£25,000 - £30,000 (DOE)

IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby).

A superb opportunity for an IT Technician looking to progress their IT career and take a step up into an IT Support Team Leader role.

A chance to join an established and growing business with a proven track record in their industry. Start ASAP in Spring 2025.

Key experience + responsibilities will include:

Managing IT service requests from end-users + resolving IT incidents to 1st/2nd line level.

Escalating more complex issues to 2nd/3rd Line IT Support teams, and external 3rd party providers.

Setting up end-user hardware using imaging and automated Device Management systems.

Using IT Service Desk logging systems + Remote Support Tools.

Supporting IT projects including software / hardware upgrades + rollouts.

Full UK Driving Licence and own vehicle preferred.

Any experience of leading / managing a small IT Support team would be an advantage.

Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).

Benefits: Salary to £25k-£30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More