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We are looking for an IT application support engineer with CODA (Unit4) v12 and Cognos BI (IBM) v10 skills/experience.

Must be SC Cleared

These responsibilities include (but are not limited to):

* Active participation in the Incident, Problem Management and Release Management processes using our ITSM system.

* Troubleshoot production Incidents and manage Work Orders for a host of finance systems (particularly CODA and Cognos) with focus on escalation and resolution whilst meeting SLAs.

Examples include:

* resolving Coda Financial, Coda Invoice matching, Coda XL issues with data processing across Management Accounting, Financial Accounting, and payment

* Working with Coda table link for data loading issues

* Create, manage, and maintain reports (via extracts from SQL queries or the Cognos application directly).

* Liaise with internal business stakeholders, application support teams and various management teams throughout the Bank.

* Maintain knowledge articles and support documentation.

* Identify opportunities and implement improvements