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Our client is a well-established road traffic accident management company based in Rochdale. The company was founded in 2010 and has grown steadily year on year ever since.
The businesses main focus is credit hire and repair.
The company can offer a full accident management package to each of their customers and pride themselves in providing excellent customer service.
We currently have an exciting new opportunity for the right candidate to work in a small, friendly, supportive team of motor claims handlers, looking after the clients of regular referral sources.
The role is based in Rochdale in modern well equipped air conditioned offices and requires an excellent telephone manner and high level of customer service.
The main aspects are taking details of new claims and handling an allocation of existing claims until such a time as the client is back in the pre-accident position. Either their damaged vehicle has been repaired or they have received payment in compensation.
Duties will include:
· Taking details of new claims
· Managing a varied caseload of new and existing claims
· Liaising with referrers and building relationships
· Investigating and identifying potential fraudulent cases
· Providing consistent high level of service to clients
Requirements/skills:
· Minimum 2 year Motor Claims experience required.
· Credit hire experience preferred but not essential.
· Confident communicator
· Strong organisational skills with the ability to multi-task and the ability to prioritise workload effectively.
· Attention to detail and problem solving
· Knowledge of the ABI GTA preferred but not essential.
· Proficiency in MS Office required, experience of Pro Claim system preferred but not essential.
This role would suit a hard working individual with a high level of Customer Service and an investigative mind.
An excellent telephone manner is a must and you will be someone who can thrive in a fast paced productive and supportive team environment.
Salary is £27,000 per annum,
working hours 8.30 - 5pm or 9am–5.30pm, occasional Saturday morning, potential for overtime.
Full support and training, excellent career progression possible, company pension, friendly team.
Holiday entitlement is 20 days per annum plus bank holidays.
Employee happiness is key to a successful business and as such the company frequently arrange team building events such as nights out, charity events and motor racing.
A modern games/chill out zone is also located on site in order to relax on your breaks and get to know the other members of the business