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Data Protection & Complaints Officer
3 - 6 month ongoing contract 
£27.96 p/hr umbrella 
Monday to Friday 9am to 5pm
Home based, but can also work in the office

Role Purpose 
The Data Protection and Complaints Officer will support the coordination for all matters relating to the Children Act Representation Procedures. You will play a key role supporting the Customer Care & Data Protection Manager on all aspects of customer feedback and transparency requests, including Statutory Complaints (Children Act), Corporate Complaints, Ombudsman Enquiries, Councillor & MP Enquiries, Data Subject Access requests, Disclosure Requests and Freedom of Information Requests. You will support the effective resolution of customer concerns and complaints, using a menu of dispute resolution options.   

Responsibilities 

Support and oversee the completion of Subject Access Requests (SAR), including:
liaising with service users to clarify and support their request where appropriate
locate and collate records
apply exemptions under the Data protection Act as needed, including redaction of information
drafting responses and organising the sharing of files
consulting with internal colleagues, especially Children’s Services’ practitioners and information governance staff
maintaining clear records of SAR activity and contributing to regular reporting
work to demanding statutory deadlines in the completion of SARs

Requirements 

Working knowledge and experience of managing information access regimes, especially under the Data Protection Act and, especially, around the handling of subject access requests.
Experience working in a housing association or council is essential to be considered 
Experience and skilled in drafting reports and responses, communicating verbally and in writing for a wide range of
Experience of working in Children’s Services or similar.

If you are interested in this position AND meet the requirments, APPLY NOW