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Luxury High-End Night Concierge – London

Hyperion Partners are delighted to be working with one of London’s most esteemed luxury residences in their search for a professional and dynamic Night Concierge. This is a unique opportunity for an exceptional individual to join a world-class team, ensuring that every guest and resident receives the highest standard of service in a luxury, high-end environment.

Location: Central London

Salary: 28-32k

About the Role:

As a Night Concierge, you will play a pivotal role in providing an unparalleled level of service to the residents of this luxury property. You will be the first point of contact during the night-time hours, ensuring that all operational aspects run smoothly and that each resident’s needs are met with the utmost discretion, professionalism, and care.

Key Responsibilities:

Provide an impeccable level of service to residents and guests at all times, ensuring their requests are met promptly and efficiently.

Manage the front desk during night-time hours, responding to calls, emails, and in-person inquiries with a courteous and helpful manner.

Oversee security protocols, ensuring the safety and privacy of all residents while maintaining a calm and professional presence.

Coordinate deliveries, guest access, and special requests, liaising with suppliers, contractors, and other service providers as necessary.

Anticipate and respond to any concerns or emergencies, ensuring appropriate action is taken swiftly and discreetly.

Maintain accurate logs and reports to ensure smooth handovers to the day team.

Ideal Candidate:

Proven experience as a concierge in a luxury hotel, private residence, or equivalent high-end service environment.

Excellent communication skills, both written and verbal, with a strong attention to detail.

A proactive and resourceful approach, able to solve problems efficiently and creatively.

Impeccable personal presentation and an understanding of the importance of discretion and confidentiality in a luxury setting.

Strong organisational skills and the ability to remain calm under pressure.

A flexible, 'can-do' attitude with the ability to work autonomously and as part of a wider team.

A valid SIA Licence and first-aid qualification is desirable but not essential