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Andy File Associates Limited is working as a Recruitment Agency on behalf of our client for this permanent position of Service Coordinator

Job Title: Service Coordinator
Location: Head Office, Sheffield
Type: Permanent

Company Overview:
Our client, an integrated facility solutions provider, is seeking a Service Coordinator to join their Service Team at the Head Office in Sheffield.

Role Overview:

As a Service Coordinator, you will play a key role in coordinating and managing service-related activities. This role involves liaising with customers and sub-contractors to ensure jobs are booked and completed efficiently. You'll handle inbound calls and emails, schedule work, and ensure contractors submit all necessary job sheets and invoices in a timely manner.

Key Responsibilities:

* Responding to customer inquiries via calls and emails, providing excellent service and support

* Job Scheduling: Booking and coordinating jobs with clients and subcontractors

* Communication: Liaising with subcontractors to confirm job details, timings, and ensuring work is completed as scheduled

* Following up with contractors to obtain job sheets, invoices, and other required documents

* Maintaining accurate records and documentation for ongoing and completed work

Experience and Skills Preferred:

* Excellent Communication Skills: Strong verbal and written skills to effectively manage customer and subcontractor relationships

* Organisational Skills: Ability to prioritise tasks, manage a busy workload, and keep track of job schedules

* Attention to Detail: Ensuring accuracy in all aspects of work, from booking jobs to chasing up documentation

* Experience with Scheduling: Previous experience in planning and scheduling jobs is highly desirable

* Technical Aptitude: Ability to pick up and understand technical information related to the services provided

Working Hours: Monday to Friday, 8:00 AM – 5:00 PM (40 hours, flexible within core hours)

Benefits:

* 20 holidays + Bank Holidays

* Pension scheme

* On-site parking

If you're organised, have a proactive approach, and are looking for an opportunity to work in a dynamic service environment, this role could be the perfect fit for you