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Senior Product Analyst (Oracle ERP)

Location: Hybrid (1 day per week in office in Warwick)
Rate: £500/day (Inside IR35)
Contract: 6 months

Job Summary

We are seeking an experienced Senior Product Analyst to support and enhance our Oracle ERP application. The successful candidate will play a key role in 3rd line support, system configuration, and continuous improvement initiatives, ensuring system stability and optimal performance.

Working within an ITIL-driven environment, you will collaborate with Product Owners, Business Analysts, and third-party vendors to deliver technical solutions, resolve issues, and support business objectives.

This is a hybrid role, requiring one day per week in the office.

Key Responsibilities

✅ Application Support & Maintenance

Provide 3rd line support for Oracle ERP within an ITIL framework.
Manage system configuration, data setup, and issue resolution.
Track and manage incidents and requests via ITCS Remedy or similar ITSM tools.
Work with vendors and internal teams to ensure service levels (SLAs) are met.
✅ System Enhancements & Development

Collaborate with Product Owners & Business Analysts to translate business needs into technical solutions.
Design, test, and implement Oracle ERP system changes and improvements.
Support data migration from legacy systems to Oracle ERP.
Maintain technical documentation on system configuration and processes.
✅ Compliance & Risk Management

Ensure application data complies with GDPR and security policies.
Conduct risk assessments and performance monitoring to optimize ERP operations.
✅ Stakeholder & Vendor Management

Work closely with business stakeholders to gather requirements and manage expectations.
Liaise with third-party suppliers to resolve technical issues and drive improvements.

Skills & Experience Required

Essential:

Proven experience in Oracle ERP R12, with expertise in modules such as:

Finance, Supply Chain, Projects, iProcurement, Purchasing, Time & Labour, Warehouse Management.

Strong SQL / PL-SQL skills for querying, reporting, and troubleshooting.
Experience working within an ITIL-driven service management environment.
Knowledge of data migration, integration, and system configurations.
Ability to analyze, document, and implement system changes effectively.
Strong stakeholder management and communication skills.
Desirable:

Oracle certifications in relevant ERP modules.
Experience with Oracle BI, Discoverer, or XML Publisher for reporting.
Familiarity with Oracle Cloud ERP