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Experienced Resident Liaison Officer- Basingstoke 
Up to 35k - Close to the station 
 
Resident Liaison Officer RLO- Full time 
We are looking for an experienced Resident Liaison Officer for my Client for a permanent role covering a project in the Basingstoke area. This site is a live tenanted property and a background within this role is essential to be able to hit the ground running.  This is a great company to work for with perks such as healthcare and pension and travel paid for.  

Resident Liaison Officer Overall duties:

Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the team.
Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.   
Responsibilities

Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
Maintain customer service processes and systems as relevant for the site / residents.
Liaise with site team and Project Manager to ensure the smooth running of the project
Basic site administration including data entry of the in house ‘probe’ system for such as:
Delivery receipts – Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team
Site stock takes – Every Thursday stock takes are under taken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take.
Update and close out alerts – Manage alerts on probe by reviewing every these every three days, chasing for response from individuals who are down to provide this.
Right to Work Checks – Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website.
Draft responses and communications for residents and other parties.
Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised and recommend changes, in line with company policies.
Ensure prompt resolution / closure of all RLO matters.
Maintain record of all issues raised with all points of resolution on Probe.
Escalate unresolved issues to CSM, when appropriate to do so.   
Key tasks

Answering of phone calls and making any necessary appointments.
Work with client and resident representatives to track all services within the project, issues raised and their resolution