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Customer Support Advisor Job Andover Apply Now to Join Stannah

Are you a passionate Customer Support Advisor, ready for your next job?

Stannah have an exciting position available at their offices in Andover to join their Global Customer Service Team.

As a Customer Support Advisor you will be supporting accounts for our distributors who are located outside of the UK.

We are looking for a customer support advisor who has excellent communication skills, with a high level of attention to detail. The ability to communicate effectively and offer a high level of Customer Support to our global distributors

Ideal candidates will have previously worked within a customer support focused environment. Ideally with Advisor experience to help decision making, planning and prioritising your own workload.

Key Responsibilities:

Process, support and communicate with distributor throughout the order process

Account manage a portfolio of distributors

Troubleshoot and resolve product or service related issues

Track and record all issues in CRM

Identify recurring issues and highlight to internal departments for improvement

Work within agreed SLAs

Understand different distributor needs and adapt your approach to meet those needs

Minimum Requirements / Qualifications:

NVQ in Customer Service or equivalent is desirable

Company Information:

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.

Benefits Include:

Market Aligned Salary, paid on a monthly basis

25 days holiday, plus bank holidays

Holiday scheme to buy extra days’ annual leave

Pension Scheme. Matched contribution/salary sacrifice

SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more

Life Assurance Scheme

Long Service award scheme, with holiday benefit

Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more

Employee Assistance Programme. A workplace initiative to support and enhance well-being

Enhanced maternity and paternity provision

Free parking

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