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Our clients are looking for a Support Administrator to help their customers. You will work with your team to efficiently resolve cases, and deliver a fantastic experience to customers in need.
Goals
* Quality resolutions to cases are provided quickly and efficiently.
* You work harmoniously with your team, the Support Team lead, the wider Customer Experience team, and the Product team to provide an excellent customer experience.
* You're always improving your capability as a support agent, and your expertise with NetSuite.
* Your solutions to cases are simple, elegant, and follow industry and Company's best practices.
Responsibilities
* Attend and actively participate in the regular Support Team rituals such as daily stand-ups.
* Lead by example in following all processes for your team and the wider business.
* Prioritise your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers.
* Implement quality solutions following Company's and industry best practices, and test every solution thoroughly.
* With every case, ensure the customer gains a good understanding of how our product functions.
* Allow efficiency to guide your way of working, and your solutions