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Delivering tailored onboarding and product training sessions.

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Supporting clients day-to-day, answering questions and resolving issues efficiently.

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Monitoring account health and proactively addressing risks or opportunities.

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Driving renewals and identifying ways to grow accounts through expanded use of the platform.

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Sharing customer feedback internally to help inform product and service improvements.

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Attending key client meetings and relevant industry events, as needed.

What We’re Looking For

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2+ years of experience in a Client Success, Account Management, or similar customer-facing role — ideally within SaaS or tech.

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Strong communication and relationship-building skills.

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Confidence in handling both operational support and strategic conversations.

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A love of solving problems and helping others succeed.

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Comfort working with data or analytics-based tools — and explaining insights in a clear, helpful way.

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Familiarity with CRM platforms like Salesforce or similar.

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Fluent English (spoken and written); other languages are a plus.

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Bonus points for experience in industries like research, insights, or automotive — but not essential.

What You’ll Get

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A hybrid working setup with flexibility (Essex area office preferred).

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Competitive salary with annual performance-based bonus.

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Company pension scheme.

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A collaborative, forward-thinking environment where your input matters.

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The chance to work with global brands and cutting-edge SaaS solutions.

If you’re driven by customer success, excited by technology, and ready to make a real impact — we’d love to hear from you.

Apply now and help shape the future of client success in a fast-growing SaaS company