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Northampton Office (Office-Based)
£23,500 per annum
Full-time, Monday to Friday, 9:00am to 5:00pm (35 hours per week)

Are you ready to take the next step in your career and grow your skill set? Do you thrive in a busy, client-focused environment? If so, this role as a Client Liaison Officer could be the perfect match for you!

About the Role: Client Liaison Officer
In this role, you’ll play a key part in delivering exceptional service and administrative support to a diverse range of clients. Working within a dedicated client team, you’ll ensure client satisfaction through high-quality interactions, efficient problem-solving, and professional communication.

Key Responsibilities:

* Client Interaction: Serve as a point of contact for clients, assisting with queries and updates via phone, email, and other channels.

* Supporting Client Managers: Assist with various client and business requirements, including onboarding for new clients.

* Collaboration Across Teams: Work closely with other departments to ensure client needs are met smoothly and effectively.

* Case and Client File Management: Keep client files updated, monitor cases, and assist in client audits.

* Continuous Improvement: Contribute ideas to enhance procedures, making processes smoother and more efficient.

* Administrative Tasks: Prepare reports, manage client-related tasks, and support with general duties as needed.

* Ongoing Development: Participate in training to refine your knowledge and skills.

Who We’re Looking For:

* Client-Focused: You understand client needs and ensure high standards of service are met.

* Professional & Friendly: Able to build positive relationships with clients and colleagues alike.

* Detail-Oriented: You’re skilled at reading and managing information, and you have impeccable attention to detail.

* Self-Motivated Team Player: You can work independently, make sound decisions, and contribute to a positive team environment.

* Multi-Tasker: Capable of prioritising effectively, managing multiple tasks, and staying organised.

* Technical Proficiency: Confident using Microsoft Word and Excel, with strong written and verbal communication skills.

If you're ready to bring your best to a supportive and growth-oriented team, we’d love to hear from you