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We are recruitng for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester.

DUTIES:

Assistance with IT related queries & general basic enquiries
Assist users logging into and logging tickets within service Now
Complete administration within Service Now (log/update and close tickets)
To look up and check progress of IT support calls if requested.
Hardware diagnostics :  carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock.
Device rebuilds and ensure compliant before re-issue (configured with latest windows updates)
Install & troubleshoot software.
Office 365 suite knowledge for troubleshooting.
Basic Use of Active Directory – EG:  PW resets, Bit locker recovery
Basic use of SCCM
Basic use of Nexthink
mail administration  (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication)
Troubleshoot/fix MFA issues
Educating users in; logins, mail, MS Teams, outlook, Cisco VPN