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Key Account Manager

An opportunity has become available to join one of the nation’s leading commercial fire and security organisation based in the West Midlands. This organisation is looking for someone that shows an aptitude to learning new skills, shows a keen interest in the industry and is looking to excel in this role.

About the role

Reporting directly to the Group Sales Director the role is to develop, manage & convert on your own sales pipeline working within unrestricted area’s or industries to contribute to the sales team in delivering the Group sales targets. The position requires a high level of self motivation, exceptional organisational and communication skills.

Duties & Responsibilities

Market Research & Analysis:
Research and analyse market trends, customer needs, and competitive landscape to identify new business opportunities. Work closely with the Group Sales Director to define and segment target markets to focus business development efforts on.

Client Acquisition & Relationship Management:
Generate leads through networking, referrals, previous relationships and digital marketing efforts. Conduct meetings and presentations to potential clients to explain services, answer questions, and address concerns.

Product & Service Development:
Collect feedback from clients and the market to inform product and service improvements to the Group Sales Director to help support our business strategy. Collaborate with sales team to design and introduce new fire and security solutions inline with our strategy.

Compliance & Risk Management:
Stay informed about industry regulations, standards, and best practices to ensure compliance. Identify and mitigate risks associated with new business ventures and partnerships.

Reporting & Analytics:
Track and analyse key performance indicators (KPIs) to measure the effectiveness of your business development. Prepare regular reports on business development activities, progress, and outcomes for senior management.

Customer Satisfaction & Retention:
Ensure high levels of customer satisfaction by addressing client issues and providing exceptional service.

Design & Quotations:
Complete site surveys to design fire and security systems utilising our SaaS based business management system. Present these proposals using our company set templates and guidelines as well as within the timeframe requirements of the customer. Manage your pipeline by following up quotations, negotiating and successfully delivering on outstanding opportunities