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Income Officer – Temporary Opportunity with Yorkshire based Housing Association!
My client is a forward-thinking housing association committed to providing high-quality, customer-focused services. They pride themselves on delivering exceptional housing solutions while fostering a culture of innovation and continuous improvement. They are looking for an Income Officer to join their dynamic Income and Specialist Housing Team. The role is a temporary opportunity lasting a minimum of 6 months.
Key responsibilities include:
* Managing income collection and arrears on a patch basis, including CTA, FTA and service charge
* Delivering challenging monthly, quarterly and annual performance targets
* Providing advice on welfare reforms and supporting customers to maintain their tenancies
* Acting as the main contact with DWP and Local Authorities for rent payments and customer claims
* Ensuring detailed and timely record-keeping, with frequent updates to customer information
* Preparing casework for Court Hearings and repersenting the HA
* Conducting pre-tenancy assessments to evaluate financial capability
* Collaborating with the wider team to deliver patch-based services and targets
Experience within a housing association is essential and working in arrears management is preferred!
Benefits:
* Competitive hourly rate
* Monday to Friday, 37 hours per week
* 6 months minimum duration
* Flexible working hours
* Work from home flexibility
* Choice of office locations in North Yorkshire or West Yorkshire
* Opportunities for professional development
* Supportive and inclusive work environment
* Chance to make a real difference in people's lives
Please reach out if you feel the above is well suited to your background in social housing and your potential next move