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Quality Engineer

£36-40,000 Dep on exp +Bones

Caerphilly area

Due to the retirement of the current Quality Engineer this an exceptional opportunity to join a progressive Global Manufacturer with a great range of new Projects

Main Responsibilities:

* Manage customer complaints process and drive the closure of all issues. (Through use of 8D + 5WHY Problem Solving tools)

* Establish customer review meetings to discuss issues proactively.

* Generate and implement Product Quality Control Plans/Inspection standards

* Establish customer agreed product quality standards and implement with appropriate functions

* Compile Customer key performance indicators and metrics

* Provide team leadership for product quality improvement programs.

* Maintain Customer Concern Database

* Completion of Internal audit program

* Develop reaction plans for containment of identified issues

Internal Customer Relations

* Maintain awareness of all customer requirements, issues and current status for operators, team leaders and production management.

* Production, education and support for continuous improvement, 8D ownership and completion.

* Development awareness of purchasing & sales departments, knowledge of customer quality requirements both in NPI and current product.

* Where necessary, support SQA in supplier product quality issues.

Business Management System

* Active participant in the management of ISO 9001:2008 (ISO 9001:2015)

* Conduct internal audits as required to agreed schedules

* Verify the conformity of product quality to agreed standards (I.e. through product/process audits)

NPI Support

* Active participant in NPI projects with an emphasis on all QA activities to include:APQP

-ISIR/PPAP

Problem Solving Techniques/Lessons Learnt/Quality History

APQP/PPAP – Support project activities

* Development of Quality Management system to transition to ISO 9001:2015 standard requirements

Continuous Improvement

To engage in any continuous improvement inititatives as considered appropriate and necessary.

Experience of working within a Quality department operating at management level.

Essential – Working within a manufacturing environment

Desirable – Working within an automotive environment

Specific Knowledge / Skills Competence:

* Demonstrate full knowledge of required quality processes and procedures

* Excellent understanding of ISO/TS including PPAP, APQP

* Good understanding of Lean Manufacturing tools and techniques

* Excellent computer skills and competent in developing and using a PC and associated networks and systems to acquire, manipulate and disseminate information

* Good organisational and Time Management skills

* Ability to lead and develop project teams

* Outcomes of Role:

* Management of Customer PPM with the reduction in the specific Customer PPM figures

* Effective and sustainable customer and supplier relationships

* To ensure that the Quality Department is performing to the requirements of the Company’s Critical Success Factors (CSF’s) and it’s overall goals and objectives

* To ensure the internal and co-operative working relationships across all departments and disciplines

* Prepared to travel as required, sometimes at short notice.

This is a Mon-Friday role

Travel to work from Pontypridd, Pontypool, Ebbw Vale, Cardiff, Bridgend, Newport, Merthyr