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We are seeking a dedicated Part-time Customer Service Coordinator to join our client's team, responsible for ensuring the provision of high-quality services and maintaining excellent customer relations. The ideal candidate will have a genuine interest in the not-for-profit sector and a strong commitment to community service.

Client Details

Our client is a medium-sized organisation within the not-for-profit industry, based in Warrington. They are committed to delivering exceptional services to the community and have a strong focus on creating a positive and inclusive working environment.

Description

Coordinate and manage customer service activities to ensure customer satisfaction.
Act as the primary point of contact for all customer enquiries and complaints.
Collaborate with various internal departments to meet customer needs.
Assist in developing and implementing customer service policies and procedures.
Maintain customer records and prepare reports on customer service activities.
Participate in regular team meetings and contribute to the continuous improvement of customer service operations.
Handle administrative tasks related to customer service operations as needed.
Ensure compliance with all company policies and regulations.Profile

A successful Part-time Customer Service Coordinator should have:

Relevant educational qualifications in customer service or a related field.
Can work part-time hours.
Prior experience in a customer service role, preferably within the not-for-profit sector.
Excellent communication and interpersonal skills.
Strong organisational and multitasking abilities.
Proficiency in using customer service software and databases.
A customer-focused approach and the ability to handle difficult situations with tact and diplomacy.Job Offer

Immediate start opportunity.
Free on-site parking.
The opportunity to work within a rewarding sector and make a positive impact on the community.
A supportive and inclusive company culture.
Comprehensive training and development opportunities