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Helpdesk Administrator
Location: Leeds City Centre
Employment Type: Full-Time
Salary: Up to £27,000 per annum
Are you an organized and tech-savvy professional with a knack for problem-solving? We’re seeking a Helpdesk Administrator to support the smooth operation of facilities management services in the heart of Leeds City Centre.
Why Join Us?

* Salary of up to £27,000 per annum.

* 25 days of annual leave plus 8 bank holidays.

* Enjoy a hybrid working model: 2 days in the Leeds City Centre office and the remainder working from home.

* Be part of a thriving and essential industry with opportunities for growth.

* Work in a vibrant and accessible location in Leeds City Centre.

This is a fantastic opportunity to join a dynamic and fast-paced industry where you’ll play a crucial role in ensuring the success of building operations and customer satisfaction.
Key Responsibilities:

* Act as the primary point of contact for all facilities-related inquiries and service requests.

* Manage and prioritize incoming tickets through helpdesk systems, ensuring timely responses and resolutions.

* Coordinate with internal teams, contractors, and vendors to address maintenance and service needs.

* Maintain accurate records and documentation of helpdesk activities, work orders, and service reports.

* Monitor service level agreements (SLAs) to ensure compliance and escalate issues as necessary.

* Provide general administrative support to the facilities management team.

What We’re Looking For:

* Previous experience in a helpdesk, facilities, or administrative support role (preferred).

* Excellent communication and interpersonal skills.

* Strong organizational skills with the ability to prioritize tasks effectively.

* Proficiency in using helpdesk or facilities management software (e.g., CAFM systems).

* Basic technical knowledge of building systems and maintenance workflows is a plus.

* A proactive approach to problem-solving and a commitment to delivering outstanding service.

If you’re looking to make an impact in facilities management and enjoy working in a role where no two days are the same, we want to hear from you