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Your new company
Hays are partnering exclusively with a national education and training provider based in North Norfolk to find a Team Administrator on a temporary basis. This company are widely recognised as the leading organisation in their field and this role plays an important part in the delivery of their products and services.

Your new role
This role is primarily to support their Product Team in the end-to-end delivery of products and services. The role holder will work with colleagues across a number of teams to support customer-driven products and services that meet the requirements of the organisation's strategic objectives and the needs of industry.
More specifically, you will be responsible for

Delivery and performance of products and services

Support the delivery of products and services by coordinating delivery activity across a variety of teams (internal and external)
Support the review of delivery against service level agreements
Assist the finance team in monitoring the financial performance of products and services
Support the resolution of complaints that are received by or referred to product management
Using data to inform product delivery

Assist in reviewing data from a variety of sources to help monitor performance and report on delivery
Supporting the sharing of product data across product management and other teams as appropriateManaging Relationships

Develop and maintain relationships with colleagues from a variety of teams across the organisation
Some engagement with customers, partners and stakeholders outside the organisation
Continually develop product understanding

Develop and maintain product knowledge and understanding on an ongoing basis
Decision-making and Business Impact

Some limited decision-making within set parameters.
Some business impact on a single product or service.
Some persuading and influencing skills are required internally, with colleagues. Limited contact externally with suppliers, customers, employers and others engaged with their products and services
Communication may be commercially confidential or sensitive in nature.
This is a full-time role, working 37.5 hours between Monday and Friday. Hybrid working is available upon completion of training.

What you'll need to succeed
Essential

Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
Ability to develop and maintain relationships with internal (and some external) partners
Experience in communicating with customers and other key stakeholders
Ability to clearly convey issues and solutions to colleagues and users
Strong customer focus
Self-motivated and able to plan and organise own workload
Able to work on own initiative where appropriate
Able to work effectively within a team
Committed, enthusiastic and professional
Numerate and computer-literate
Good attention to detail in communications, reports, data and financial aspects
Ability to interpret, evaluate and disseminate information
Strong problem-solving skills

Desirable

Experience supporting the delivery of Products and/or Services
Experience of working in a product/service or project management environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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