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Complaints Officer – Bath
Start Date: 18th November
Commitment: Until 28th February 2025
Hourly Rate: Temporary rate based on an annual salary of £30,000–£35,000
Hours: Monday–Thursday, 9:00 am–5:20 pm; Friday, 9:00 am–5:10 pm

We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment. This role’s primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.

Key Responsibilities
Respond to complaints, adhering to established procedures
Direct complaints to the appropriate department
Maintain accurate records, documenting all relevant details
Communicate with visitors, students, and staff via telephone, email, and in person
Analyse and identify trends in complaints
Efficiently manage multiple complaints and tasksRequired Experience
Proven experience in handling complaints
Background in conflict resolution
Experience within the higher education sector
Strong organisational skills
Ability to manage sensitive situations with empathyIf this role interests you, please click "Apply