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Customer Account Manager/Administrator

Salary: £25,000 (plus Commission and Company Bonus)
Hours: Monday-Friday 09:00-17:00
Location: Southampton

Are you passionate about delivering excellent customer service and building long-lasting relationships? We're looking for a Customer Account Manager/Administrator to join our clients Customer Services and Sales team.

As a Customer Account Manager/Administrator, you'll be responsible for managing a portfolio of existing customer accounts, handling queries, and ensuring a seamless customer experience. You'll play a key role in maintaining strong relationships while also looking for opportunities to grow business within your accounts.

Key Responsibilities:

Build and maintain strong relationships with existing customers
Handle customer claims, credits, and queries professionally
Answer incoming calls in a friendly and efficient manner
Manage your own email account and customer interactions
Promote exclusive brand sales within your territory
Analyse sales and account data to support business growth
Provide general support to the team as requiredWhat We're Looking For:

Proven experience in customer service
Excellent verbal and written communication skills
Confident telephone manner with strong interpersonal skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to work under pressure and meet deadlines
Strong organisational skills and attention to detail
Resilience in handling challenging calls and a fast-paced environmentWhy Join?

Competitive salary and benefits
Generous holiday allowance, increasing with service (up to 33 days)
Company pension contributions
Training and development opportunities, including First Aid and Fire Marshall training (with additional bonuses)
Exclusive staff discounts on a wide range of productsIf you're a customer-focused individual with a proactive approach, we'd love to hear from you.

INDCP