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Customer Service Advisor - FTC

We are looking for a Customer Service Advisor to work for an award winning companyin York on a full time, 12 month fixed term contract within this friendly and dynamic team.

* Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers.

* Contacting customers and responding to email enquiries to ensure customers have all the information they require.

* Supporting the administration of cancellations, discussing other available options with the customers in order to retain their custom where possible.

* Liaising with external suppliers on behalf of customers as well as resolving overdue payments

* Contacting customer to follow-up and resolve over-due payments of balances or deposits

* Preparing & dispatching customer documentation

The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good listening & communication skills.

You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner.

In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.

Job type: Permanent, full time, 9-5.30pm Monday to Friday with 1 in every 4 weekends with two days off in the week

Salary: £24.3K

* Minimum of 30 days holiday which includes the normal bank holidays

* Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.

* Life Assurance

* Death in Service benefit of 4 X your basic salary from commencement of service.

* Group Personal Pension Plan

* Extensive Staff Discounts

Interviews: Immediate

£24,300

Hours - Full time

Location - York City Centre

customer service/telephone/IT/data entry/retail/hospitality/communication skills/York