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Role Purpose 

To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues.

Responsibilities 

To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.
Completion of Needs Assessment and Personalised Housing Plans and issuing Section 148 notices and correspondence in line with Homelessness Reduction Act 2017.
To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness
To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.
To provide the above through a detailed knowledge of housing legislation and case law including landlord obligations and a good knowledge of welfare benefits and rights
To liaise with other agencies to gather all relevant information about each case

Requirements 

Experience working in a housing association or council
A good knowledge and application of the duties owed to customers threatened with homelessness under Part 7 of the Housing Act 1996 and the Homelessness Act 2002, and duties which apply under the
Homelessness Reduction.
Experience of delivering housing option solutions with these being tailored to diverse communities and differing customer needs 

Contract 

Initial 3 to 6 month ongoing contract 
PAYE via Umbrella
Monday to Friday 9am to 5pm 

If you are interested in this position AND meet the requirements, APPLY NOW