Login to Apply

An Inbound Customer Service Representative is needed to join our team at Venom IT in Cheshire on a full-time basis. 

Based and working within a busy IT office, you are part of a team that's sole aim is to provide a superior experience to internal and external customers alike. We are looking for a talented Customer Service Representative who is looking to join a thriving, forward thinking business with great benefits. 

You will be working within a high-volume, fast-paced environment, dealing with inbound calls providing a first-class service to customers calling in with enquiries and creating customer support tickets. Ideally you will have experience in an office environment / contact centre dealing with inbound calls and working in conjunction with other departments to support and improve the function of the business.

Key responsibilities

Be the first point of contact for any inbound enquiries via telephone.
Create new support tickets for customers.
Gather information to give accurate updates to customers.
Assist the Support Manager to achieve team KPIs based on query response times.
Desirable skills 

Knowledge of relevant computer applications such as Microsoft Office 
Good typing skills
Naturally confident communicator with great people skills
Professional telephone manner with strong listening skills
Ability to prioritise tasks based on their level of importance.
Some IT knowledge is desirable but not essential
Good interpersonal skills
Adaptable and highly tolerant
Desirable experience

Experience in a fast-paced contact centre is desirable
Has proven experience in delivering fantastic customer service, either in an office based or face-to-face environment
Benefits

23 days holiday + bank holidays
Private Medical Insurance including Mental Health & Wellbeing Support, optical cash back and Dental cash back
Birthday Day Off
Subsidised Gym Membership
Auto Enrolment Pension Scheme
Reward Gateway Retail Discount Scheme
Personal Development opportunities
Onsite parking
Parties and Socials - quarterly social events and annual Christmas Party
Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with previous job titles and experience including Customer Support Advisor, Call Centre Agent, Client Services Specialist, Customer Care Assistant, or Helpdesk Representative may also be considered for this role